Support
Questions, ideas or a bug to report? Email support@galanty.cn. We reply within 2 business days.
To help us help you faster, please include:
- Your Mac model and macOS version (Apple menu → About This Mac);
- The Galanty version (app menu → About Galanty);
- What you did before the problem and any message you saw, ideally with a screenshot.
Please never send passwords, card numbers or other sensitive information by email.
FAQ
What do I need to run Galanty?
A Mac with Apple silicon (M1 or later) running macOS 13 or later.
What is the difference between Free and Pro?
Playing, creating, editing and live preview are free and unlimited. The free plan includes 7 MP4 exports a month, with a subtle moving watermark and the Galanty outro. Pro gives you unlimited exports with no watermark. Prices are shown on the Mac App Store purchase page.
How do I buy, restore purchases or cancel a subscription?
Pro is sold through the Mac App Store. Apple handles payment and subscription renewal.
- Restore purchases: on a new Mac or after reinstalling, click "Restore purchases" on the in-app purchase page while signed in with the same Apple Account.
- Cancel a subscription: click "Manage subscriptions" in the app, or open the App Store → click your name at the bottom left → Account Settings → Subscriptions. After you cancel, Pro stays active until the end of the current billing period.
How do I request a refund?
Refunds for App Store purchases are handled by Apple under its policies. Request one at reportaproblem.apple.com. We cannot refund App Store orders ourselves, but if something went wrong, email us and we will do our best to help. See the refund policy.
Where are my projects stored? Are they uploaded?
Projects are saved in a Galanty workspace inside your Mac's Documents folder; settings and caches are kept in the app data folder. Voice-over and rendering run on your Mac, and we never receive your projects, text or assets. Your text is only sent to an outside service when you choose to draft with an agent or API, and then only to the service you picked. See the privacy policy.
How do I delete my data?
Delete the Galanty workspace folder in Documents to remove your projects. Uninstalling the app does not delete them automatically.